We happily support and love our international customers.
We ship all International products through USPS.
Shirley’s Yarns & Gifts is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
Shipping costs are calculated automatically during checkout.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Special or customized orders are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
Cake and Candy Supplies
Knitting Needles/Crochet Hooks
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Shirley’s Yarns & Gifts, 677 US Hwy 1, Hancock, ME. 04640
To return your product, you should mail your product to: Shirley’s Yarns & Gifts, 677 US Hwy 1, Hancock, ME. 04640.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.